Collecting the Ashes from the Crematorium

If you intend to collect the ashes rather than inter and commemorate them in a cemetery, you may do so after  72 hours of the service. We ask only that you give at least one working day's notice of your intent by telephoning 02 44295788 between 9:00am and 4:00pm weekdays. You can also email us (see below).

Who can collect the ashes?
The ashes will only be released to the person who applied (the applicant) for the cremation.

How do I know if I am the applicant?
The applicant for the cremation is the person who signed the Public Health Department's "Application for Cremation with Statutory Declaration" Form, which is completed when a cremation is first arranged with the help of a funeral director.

I need to send someone else to collect the ashes!
if someone else is going to collect the ashes on behalf of the applicant, they must have a written authority from the applicant. The written authority must clearly state

  • the full name and residential address of the person who has been delegated to collect the  ashes
  • the full name and residential address of the applicant
  • the delegation must state the full name, date of death and last address of the deceased whose remains are being collected.
  • the applicant must sign and date the delegated authority.
  • the person being delegated may need to establish their identity when they come to collect the ashes.

How are the ashes contained?
urna_standard_transparent_300The ashes are contained in an industry standard plastic urn that is rectangular in shape. The urn, measuring 255mm X 150mm X 125mm, is labelled with a certificate identifying the remains. Generally we will also attach the name plate that was on the coffin to the urn. Please note that occasionally the name plate may not be available or is too damaged to be returned.

When you come to collect the ashes we will place the urn into a plain carry bag for you.
Will there be a fee to collect the ashes?
A single standard urn and preparation is included in the cremation fee that was billed to the funeral director.

Can I have a special or decorative urn?
We have access to a large and diverse range of urns and small memento urns. Some are on display at our office. Please ask.

** Note that extras fees will apply when a non standard urn is selected.

I want to supply my own urn. Will you decant the ashes into it?

Yes, but a decanting fee will apply.



A Service from

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